Symantec customers with current maintenance/support* on an enterprise product are entitled to a Software Version Upgrade for any new major release of that product or its successor. Eligible license owners are notified of the version upgrade opportunity by Symantec and given instructions for how to get the new software.
Use of the new software provided by the Software Version Upgrade process may also improve functionality, simplify centralized management, or help customers ensure compliance.
Who Gets a Software Version Upgrade
Enterprise customers can get a free Software Version Upgrade for each qualified product currently covered by an active maintenance/support agreement. Software Version Upgrade is initiated by the designated license owner (see below, “How Software Version Upgrade Occurs”). If an enterprise purchasing agent is listed as the organization’s contact, Symantec recommends the Software Version Upgrade process be conducted by a qualified IT or security specialist responsible for deployment and management of that particular product.Which Products Get Software Version Upgrade
Any product from Symantec that has a major new release automatically includes a Software Version Upgrade. Software Version Upgrade is available on the public release date of the new Symantec software. Eligibility requires customers to have current maintenance/support on the related old product.Notification for Software Version Upgrade
If a license owner has provided Symantec with a current email address, customer notification of a Software Version Upgrade automatically occurs via email. Otherwise, notification occurs by physical mail to the license owner’s address on record.If a notification does not reach a customer by email or physical mail, upgrade notifications are available on
the Licensing Portal using the following steps:
- Login or create an account
- Once logged in click the Version Upgrade button
- Click the “I do not have a notification ID” button
- Follow the instructions on the pages to obtain your upgrade
How Software Version Upgrade Occurs
Upon the release of a new version of software, Symantec notifies customers by letter or email of their Software Version Upgrade. The notification directs customers to a Web site that provides instructions for processing their Software Version Upgrade.Most Software Version Upgrade customers are entitled to one copy of the physical media kit per serial number. The software download site, FileConnect, offers a short process for selecting the physical shipment option. In some cases, delivery of physical media is handled by the Symantec reseller.
Importance of Keeping Maintenance/Support Current
Customers who do not keep their maintenance/support agreements current may lose access to the latest product upgrades, product functionality and fixes available under maintenance/support, putting their business environment at unnecessary risk.* Maintenance/support is purchased for a specific period of time. “Current” means that this period of time has not expired and the support agreement is in effect.
